Dear Lake Mills Light & Water Customer:
Beginning in December 2023, Lake Mills Light & Water will begin changing billing dates for most of our customers. The intent of these changes is to better align our purchases of wholesale energy with the retail sales that we charge to you, our end customer. This will help minimize the fluctuations in the Power Cost Adjustment Clause line item that appears on your monthly bill and will result in a single due date for all ratepayers.
What this means for our customers is that beginning in January 2024, due dates will become uniform for all customers on the 30th day of the month. Over the course of the next three to four months, you may experience longer periods of service reflected on your monthly bills, but by no more than five additional days per bill. For ACH customers, ACH transactions will now be completed on the 30th of the month (except for February which will be the 28th of the month).
These changes will result in greater efficiencies in our operations and greater consistency in applying the actual costs of power across our customer base. If you have any questions, please contact one of our customer service representatives at (920) 648-4026. As always, thank you for your business.
Lake Mills Light & Water